FAQ

Account

I haven't still received any account verification email. What should I do?

Please check your spam folder first. An account verification email is valid only for 24 hours. In case you haven't received one or the verification link has expired, please email us at vivar@maxst.com.

I forgot my password. How do I reset it?

You can reset your password by clicking the link under 'Forgot your Password?' at the bottom of the login screen. An email containing a password reset link will be sent to the email address associated with your account.

How do I cancel my account?

You can cancel your account at Settings. First you need to log in. Please note that along with the cancellation procedure, all the information including the history of purchases is deleted and all the members are denied access to the VIVAR service.

How to use VIVAR

What should I do to start using VIVAR?

First, subscribe/pay for the plan you want on the VIVAR website.
Register members to use VIVAR App in 'My Page> Register and Manage Member'.
Send VIVAR app invitations to invite members with a unique invitation code.
Invited members can download the VIVAR App from Google Play or App Store and enter the invitation code to access the service.
For more information, click the VIVAR User Guide to download.

I would like to try VIVAR free of charge. How long does a Free Trial last?

Free Trial allows up to 10 members to use VIVAR for free in 30 days.

Purchase / Payment

What types of payment methods are there?

In the case of domestic payment, you can use the INICIS (credit cards or check cards) or bank transfer. Paypal or non-payment method is available for overseas payment and Paypal is currently in preparation.

Is it possible to issue tax invoices?

It is possible to issue a tax invoice if you make a payment by bank transfer.

Can I get a discount on a volume purchase?

Up to 10 members can use VIVAR App for 30 days through Free Trial.
VIVAR is available to up to 100 members through the Business Plan and you can increase members by repurchasing Business Plan at any time.
For more than 100 members, you can purchase an Enterprise plan with more discounted price by directly contacting us.

VIVAR App

How can I download the VIVAR app?

You can download the VIVAR app from Google Play or App Store.

How can I start using the VIVAR app?

Enter the invitation code you received by mail to activate the app and you can start using VIVAR. Make video calls between the members. AR Pen, texting, URL links and shared images will be of help for a better communication.For more detailed information, please refer to the VIVAR User Guide.